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They will not cancel my service, although I sent them a letter saying I wanted it canceled. I tried calling on the phone, they just put me on hold.

I have a hard time using the telephone because a hearing impairment, and, having to strain to tall to someone just to be put on hold is insane.

Now, to make matters worse, they have raised the price of a service I no longer need, or use.

They claim there is no record of me canceling my service, but that is a lie.

This is a company to stay away from.

This person wrote the review because of poor customer service at Netzero. Reviewer claimed that he or she wants Netzero to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

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