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Awful technical support. You might as well not even bother. I've been a user of NZ for over 20 years. Now that I've run into a problem, they're completely useless EMAIL contacted tech support has wasted hours and hours and HOURS of my time and we're no closer to a...
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davemilster
davemilster

Update on this. Finally after a couple more weeks of phone calls back and forth (they wanted me to PAY for their fabulous support on an hourly basis!) They finally decided the...

2.4
I didn't like
  • Tech support it is useless
#1170843
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Netzero - Miss reprented

Agent told me the data was "unlimited". Not true, canceled, but they continue to auto bill my account. Cancelled again after being told there is no record of cancellation.
2.1
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#1075462
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I purchased the basic net zero stick. It was a nightmare! Service was horrible and I contacted net zero to cancel any further service with them. I have been continually charged on my debit card for service I dont have and after reporting fraudulent charges to my card...
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Anonymous
msunique1950

I received my NetZero stick in August of 2017 was not able to use it call for technical support was unable to help me here it is now January of 2018 I still have not been able...

1.0
I didn't like
  • Fact that it never worked
  • Refused to cancel account
#1008403
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Bought samsung hotspot tablet and couldn't use at all for 4days, no instructions. Finally able to get in touch and somehow I had already used data. They are breaking law by misleading, stealing data and truth in advertisement laws. I turned off tablt on purpose for one...
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1.0
#998589
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in there news its just anti trump!!! what Hillary is a saint?? this is a service that I pay for, not a forum for there political views. I WILL NOT FUND THIS ANY MORE. You should be reporting on both sides, both point of views why not? how dare you take peoples money...
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1.9
#932522
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Netzero Internet Service Review

I have had netzero for years, recently there have been ads on my message center. Since I pay a fee for this access I feel there should be no ads. Other message providers such as yahoo have ads in free email but if you pay there are none. Take a cue from your competitors or you will lose a long time customer.
#903616
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Net Zero is horrible. I sign Up for the plan for $19.99 a month and the Associate that was Assisting me advise that with tax the Amount was only going to be $23.00 . I asked if that was my total for sure , she stated it was only going to be 23.00 an no more ,However...
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1.1
#888597
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Netzero Customer Care Review

Worst customer service i have ever encountered. Can never reach anyone for any type of support
1.3
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Style and Design
Value for money
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#887324
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Netzero Internet Service Review

Worst experience ever . The hotspot devices are pieces of *** and they over charge your credit card !!!
#865712
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Netzero Internet Service Review

a really bad service I did received what they promisse how ever it not working it was really bad decition to get net zero
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#861833
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